Which of the following is a step included in a business continuity plan?

In the context of a business continuity plan, risk monitoring and testing are essential components that ensure an organization is prepared to handle disruptions effectively. This step involves identifying potential risks to business operations and regularly testing the plan to evaluate its efficacy and readiness. By continuously monitoring risks, businesses are able to adapt to new threats and improve their response capabilities, ensuring minimal disruption to operations during incidents.

In contrast, financial performance review, market analysis, and customer satisfaction survey, while important for overall business strategy and operations, do not directly contribute to the continuity of operations during unexpected disruptions. These activities are more focused on assessing business health or market positioning rather than ensuring that the necessary protocols are in place for responding to emergencies or continued operational viability. Therefore, risk monitoring and testing stands out as a critical step within a business continuity plan, directly supporting an organization’s ability to maintain operations in the face of challenges.